Robocalls use automated systems to deliver recorded messages or connect answered calls to an agent. Some are legitimate reminders or notifications. Others are unwanted marketing calls or scams.
Why you might receive a robocall
Businesses may use automated systems for appointment reminders, service updates, or customer notifications. Survey campaigns and telemarketing operations may also use automated dialling. Fraudsters can use recorded messages to reach many people quickly.
Common warning signs
Be cautious when a recording threatens arrest, claims your account will be closed immediately, demands payment through gift cards or cryptocurrency, or instructs you to reveal a security code. Urgency and unusual payment methods are red flags.
Should you press a key?
Do not follow instructions from a suspicious recording simply to “remove your number” or speak to an agent. If you are unsure whether the call is legitimate, hang up and contact the named organization through an independently verified channel.
Reduce interruptions
Check your phone’s call-screening options and ask your provider about spam protection. Registering with Canada’s National Do Not Call List can help reduce certain telemarketing calls, but it does not stop every call or prevent fraudsters from ignoring the rules.
Check the displayed number
Search CallCheck.ca to see whether others have reported similar recorded messages. Treat reports as clues rather than proof because numbers can be spoofed and legitimate outbound numbers can vary.
If a robocall attempts fraud, report it to the Canadian Anti-Fraud Centre. If it is unwanted telemarketing, consult the CRTC’s official guidance on the National Do Not Call List.
The safest response to a threatening or suspicious recording is to avoid interacting and verify independently.