An unexpected caller says your computer has a virus, your internet connection is compromised, or your device is sending dangerous messages. They offer to fix the problem if you install software or pay a fee. This is a common pattern in tech-support scams.
The warning signs
Be suspicious if the caller contacted you without a request for help, claims to have detected a problem remotely, pressures you to act immediately, or asks for remote access to your computer. Requests for payment by gift card, cryptocurrency, or unusual transfer methods are major red flags.
What legitimate support looks like
If you need technical help, contact the manufacturer or service provider through its official website or app. Do not rely on a phone number displayed in a pop-up or supplied by an unexpected caller.
If you gave remote access
Disconnect the remote session and seek help from a trusted technician. From a device you believe is safe, change important passwords and contact your bank if you accessed financial accounts during the session. Review installed apps and browser extensions with qualified assistance if needed.
If you paid
Contact your bank or payment provider as soon as possible. Save receipts, messages, and call details. Report the incident to the Canadian Anti-Fraud Centre.
Check the number
Search CallCheck.ca for reports associated with the displayed number. Because caller ID can be spoofed, do not assume the number’s registered owner is the person who called you.
Remember: a cold caller cannot establish that your computer has a problem merely by saying so. End the call and verify any technical concern through a trusted source.